In this course we discuss the practice of Appreciative Inquiry (AI) as a collaborative and constructive inquiry process. We start with a brief overview of AI and its links to a strength-based approach to human development and organizational change versus a deficit-based change approach. This leads to a conversation about the power of positive questioning and storytelling as effective ways to engage stakeholders in change efforts, including a guide to conducting appreciative interviews, and the impact of ‘best past’ questions. Then, we explore the AI change method in the form of the 4-D cycle: Discovery, Dream, Design, and Destiny phases to tap into the core strengths of the organization.
This course examines the foundation principles of AI and the research that demonstrates the organizational impact of positive questions, and the relationship between positive possibilities of the future and the resulting actions.
Prerequisites
No advanced preparation or prerequisites are required for this course.
Learning Objective
- Discover Appreciative Inquiry (AI) and its links to a strength-based approach to human development and organizational change.
- Identify the power of positive questioning and story-telling as effective ways to engage stakeholders in change efforts.
- Explore the Appreciative Inquiry (AI) change method in the form of the 4-D cycle.
Last updated/reviewed: July 18, 2025
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Progress
INTRODUCTION AND OVERVIEW
AI In Practice
- Strengths-Based Approach 13:56
- Power of Positive Questioning 9:23
- Story-Telling 7:19
- Al Change Method: The 4-D Cycle 11:15
- The 4-D Cycle (cont'd) 10:52
CONCLUSION
- Conclusion 2:29
CONTINUOUS PLAY
- Appreciative Inquiry in Practice 1:03:48
SUPPORTING MATERIALS
REVIEW and TEST
- REVIEW QUESTIONS quiz
- FINAL EXAM exam
Appreciative Inquiry in Practice
Society for Human Resource Management Certified Professional
Online
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Illumeo is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP℠. This program is valid for 1 PDC for the SHRM-CP℠. For more information about certification or recertification, please visit www.shrmcertification.org.
Society for Human Resource Management Senior Certified Professional
Online
No advanced preparation or prerequisites are required for this course.

Illumeo is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-SCP℠. This program is valid for 1 PDC for the SHRM-SCP℠. For more information about certification or recertification, please visit www.shrmcertification.org.
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The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
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The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
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No advanced preparation or prerequisites are required for this course.

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
Senior Professional in Human Resources - International
Online
No advanced preparation or prerequisites are required for this course.

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
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