The purpose of communicating is to have the receiver receive and understand the information as you intended. Thus, it is important to learn about how they receive information most easily. This course focuses on understanding and responding to differences in learning and styles of communication. Learning techniques such as assertiveness and active listening enable you to be more effective in getting what you want from people – including those considered different and difficult.
Tips are offered for different types of communication from one-on-one to speaking in front of a large audience. Other tips help you handle anger, tension, conflict and even fear of or resistance to change.
This course is valuable for managers, team members, and any other person needing to interact with others professionally.
Prerequisites
No advanced preparation or prerequisites are required for this course.
Learning Objective
- Explore different cognitive styles and types.
- Discover styles of accepting information, enable more productive communication, and how recognizing your own style helps you modify it when dealing with others.
- Identify what works for different types of situations and people to make you more effective.
Last updated/reviewed: July 9, 2025
(0) Reviews
(52 rating)Lesson Questions and Answers0 Questions
INTRODUCTION AND OVERVIEW
- Introduction to Communication: A Two-Way Process 4:00
- Sharing Information 4:47
- Barriers to Communication 6:47
- Cognitive Styles 6:21
- Type Casting 6:38
- Another Schema Working With Stylistic Preferences 2:58
- Active Listening 3:32
- Assertiveness REDO 3:59
- Dealing With Difficult People and Situations 11:49
- Putting it All Together & Conclusion 6:31
CONTINUOUS PLAY
SUPPORTING MATERIALS
REVIEW AND TEST
- REVIEW QUESTIONS quiz
- FINAL EXAM exam
Ask the instructor a question about this lesson