In every organization there are bright and talented people who never speak up in meetings. Are they shy? Intimidated? Or are they behaving as dictated by the culture in which they were raised or the culture of the company?
This course examines situations, settings, management styles, and other factors affecting comfort with communication. It offers suggestions for making it easier for the “passive person” to speak up.
Prerequisites
No advanced preparation or prerequisites are required for this course.
Learning Objective
- Explore several reasons why an employee might be passive
- Identify their own style – and think about modifying it
- Recognize various management styles and how they affect communication
- Identify settings that might be intimidating
- Discover techniques to improve the possibility of getting passive people to speak up.
Last updated/reviewed: July 28, 2025
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ArLyne Diamond
President, Diamond Associates
INTRODUCTION AND OVERVIEW
- Introduction to Managing Passive People 3:14
- Situations Requiring More Active Participation 5:55
- When Interviewing 5:50
- How Management Styles Would Contricute to Passivity 9:14
- Settings Affecting the Passive Person 5:02
- Different Cultural Styles 5:14
- Different Cognitive Styles 4:23
- Suggestions for Encouraging Active Participation & Conclusion 11:30
CONTINUOUS PLAY
- Managing Passive People 50:25
SUPPORTING MATERIALS
REVIEW AND TEST
- REVIEW QUESTIONS quiz
- FINAL EXAM exam
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