The ability to communicate is a vital ladder to all career development. Without sufficient communication skills, it will be difficult to move upwards. As a professional, you have to be a perfect communicator.
This training program focuses on the most essential face to face communication skills from choosing your words and using language that engages others and build better rapport to interpreting and using the power of body language.
Course Key Concepts: Communication Skills, Body Language, Active Listening, Rapport.
Prerequisites
No advanced preparation or prerequisites are required for this course.
Learning Objective
- Discover and define what makes a great communicator.
- Identify and list the 4 basic principles of communication.
- Explore and define communication “FBI”.
- Recognize and list 6 techniques to improve active listening.
- Discover and determine different types of questions to ask in conversation.
Last updated/reviewed: July 21, 2025
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Ty Hendrickson
Founder, CPA
INTRODUCTION AND OVERVIEW
USING ENGAGING LANGUAGE
- Using Engaging Language - Focus 6:20
- Using Engaging Language - Be Specific 2:55
- Using Engaging Language - I Messages 3:52
EFFECTIVE QUESTIONING STRATEGIES
- Effective Questions 6:35
ACTIVE LISTENING TECHNIQUES
NON-VERBAL COMMUNICATION
- Non-Verbal Communication 6:58
- Setting the Pace 3:09
- Body Language 10:36
- Body Language Activity 5:23
CONTINUOUS PLAY
SUPPORTING MATERIAL
- Slides: Powerful Communication Strategies to Build Rapport PDF
- Powerful Communication Strategies to Build Rapport Glossary/ Index PDF
- Workbook: Powerful Communication Strategies to Build Rapport PDF
REVIEW AND TEST
- REVIEW QUESTIONS quiz
- FINAL EXAM exam
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