This course builds off of segment one on whistleblower hotlines. Segment one reviewed the history and regulations important to understand when operating hotlines.
Organizations manage the hotline process in various ways. There is no single method that can be pointed to as leading practice for all organizations. Companies must evaluate their own capabilities, processes and culture to determine the best method to manage and handle the hotline. This includes determining whether the operation of the hotline will be insourced or outsourced.
This segment further evaluates information regarding operation of the hotline, managing of information and investigating hotline calls.
Prerequisites
No Advanced Preparation or Prerequisites are needed for this course but viewing the other course in this series is recommended.
Learning Objective
- Explore Managing hotlines
- Recognize the concept of Outsourcing vs. Insourcing
- Identify Operational Procedures
- Explore strengthening hotlines
- Explore whistleblower rights
- Identify Investigation tactics
Last updated/reviewed: July 9, 2025
(36) Reviews
(26 rating)
Lots of new information on big datas role with fraud detection.
Great information in this training. I really appreciated the examples and how Jennifer walked through each one. I also liked the jokes at the end of each section. Exam question 13 is oddly worded though. I had trouble understanding what it says.
Ethical issues are sometimes downrated, what is not correct. Great presentation.
Very interesting course! The instructor kept the discussion interesting with personal experiences.
Such a great course, and very useful tools! I would highly recommend it.
The excitement of the content combined with the enthusiasm and insight of Mr. Wasny make this course, along with those he presents on AI, the most inspiring and motivational I've experienced on this platform.
Exam was helpful in understanding the importance of a top-down risk assessment. Thank you.
Interesting and informative course with relevant information to understand the controllership function. Easy to follow and understand.
I thought I understood pivot tables fairly well. Just found out how little I really knew!! Awesomely informative course; can't wait for the next level courses.
Great! Thank you for another useful and interesting course. Awesome summary.
"How should the control environment be viewed by organizations?" <--Based on the expected answer, this question is written extremely poorly & is misleading.
This is a high-level overview of how to organize data analytics efforts and sell these services to the business.
An intense and well-presented course for compliance professionals that provide a comprehensive picture of AML as part of Compliance
Good review course. This was a solid refresher for something I have been away from for some time.
good review, nice to be back to this online trainings
Impressive course and great refresher. I especially like the pdf summaries that are provided as a point of reference.
A little more basic than expected. Overall a good review of basics in payroll accounting.
Very cool course! Many really useful things have been explained.
I like the examples given in this course, which are detailed, and very realistic.
This course was a refresher. It is very informative and covers all the key components of the Internal Audit function at a very detailed level. I think this course is crucial for people with 1-4 years of experience, but overall everyone needs to take this course.
Good overview of whistle-blowing and the statistics included in the pdf are good to see.
Proper Documentation Methods for Internal Audit and Internal Controls Processes is a very good course designed to emphasize the importance of documentation in the world today. It introduces different methods for properly documenting information while providing pros/cons to each.
Well-organized. Very helpful for anyone teaching financial accounting.
This course is very helpfull and effective. I think it is a good start.
Good insight in personalities and leadership. Excellent explanations of human behavior
Course provides very good information related to the difference between general controls and application controls.
I strongly recommend this course to anyone with the hotline.
Great information! Easy to understand and overall meaningful content....
It seemed a little odd to spend only 10 percent of the class on solutions and not to have a section on examples of how solutions work. I think there was some of this in the rest of the course, but it wasn't explicit.
Slides very helpful. Information very thorough.
Very informative
Excellent overview!
Perfect certification
Good introductory course to the topic
excellent refresher
Great beginner-level course on SaaS which provides a basic understanding of key terms and metrics
Lesson Questions and Answers0 Questions
INTRODUCTION and OVERVIEW
MANAGING WHISTLEBLOWER HOTLINES
- Managing Hotlines Insource/Outsource 12:14
- Managing Hotlines Communication/Training 16:36
- Managing Hotlines Procedures 10:39
- Managing Hotlines Monitoring 4:40
- Strengthen Hotlines 11:04
- Actions: DODD - FRANK 6:08
- Investigation Tactics 9:23
CONCLUSION
CONTINUOUS PLAY
SUPPORTING MATERIALS
REVIEW and TEST
- REVIEW QUESTIONS quiz
- FINAL EXAM exam
Ask the instructor a question about this lesson