All customer invoice (short payment) deductions and chargebacks are not created equal. Some are “the cost of doing business”, but others are truly “the cost of doing business POORLY”. In this information-packed session, learn about the different types of customer deductions, the impact each has on company profitability and strategies to get them under control.
This course provides attendees with strategies, insights, and best practice information including:
- Key reasons companies struggle to take control of deductions and how to overcome these challenges
- 5 critical steps to improve deduction management
- Factors contributing to post audit claims and how they can be reduced
- An overview of enabling technologies currently available to streamline deduction management
Prerequisites
No advanced preparation or prerequisites are required for this course.
Learning Objective
- Identify the 3 different types of customer deductions and how they differ
- Discover the key obstacles companies face when trying to reduce and control customer deductions
- Discover the 5 key steps for improved deduction management
- Explore the inherent challenges in the trade promotion process, how these contribute to post audit claims and what you can do to reduce them
- Discover enabling technology that currently exists to automate manual routines and manual processes that dramatically streamlines deduction management processing
Last updated/reviewed: March 25, 2024
(11) Reviews
(5 rating)
This is really a refresher course where Lenny reviews prior courses but he puts it all together, showing how various features can be utilized to build a robust dashboard.
I would have liked a video with an explanation with examples. Also, I don't see an explanation of how an applicant is defined. Otherwise a helpful course.
Presenter is easy to listen to but, the course needs real world examples - not just reading tax brackets.
Great course! Well thought out materials and excellent examples within.
Spot on, easier to identify these mistakes while harder to consistently avoid.
The voice was not very clear at the beginning but got better toward the end.
Another excellent course by Jeff Lenning. So many helpful functions and tips. I just hope I can remember them all. I would have like to seen more examples.
Good insight in personalities and leadership. Excellent explanations of human behavior
Great course in understanding the IT and Finance relationship.
This course has reaffirmed the thoughts, ideas and process I have always thought should be occurring in our company's deduction management. It has also given me a starting point for restructuring the current process and collaboration.
Really enjoyed the course. Covered the material well with the incorporation of examples.
Lesson Questions and Answers0 Questions
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INTRODUCTION AND OVERVIEW
- Introduction to Customer Deduction Fundamentals – Trends & Best Practices in Deduction Management 1:59
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Deduction Basics
- Understanding Deductions 7:50
- Deduction Benchmarks 11:03
- Taking Control of Deductions 11:30
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Best Practices
- Best Practices in Deduction Management 8:27
- Best Practice Snapshots - Sales Related & Post Audit Claims 8:27
- Best Practice Snapshots - Enabling Technologies 11:23
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CONCLUSION
- Evaluating Your Performance 3:17
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Continuous Play
- Customer Deduction Fundamentals – Trends & Best Practices in Deduction Management 1:03:56
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SUPPORTING MATERIALS
- Slides: Customer Deduction Fundamentals PDF
- Customer Deduction Fundamentals Glossary/Index PDF
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REVIEW and TEST
- REVIEW QUESTIONS quiz
- FINAL EXAM exam
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COMPLETION CERTIFICATES
- x
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