In this course, we discuss what is often considered the most critical component of communication – listening. Many of the conflicts and failures in organizations can be tied directly to someone not hearing, understanding, or comprehending a message as it was designed.
Since Human Resources professionals spend much of their day listening, this course will help you increase your listening skills while helping others to listen more effectively. This helps reduce mistakes and misunderstandings which will not only increase performance, production, and profits, but also help avoid unnecessary office drama.
Prerequisites
No Advanced Preparation or Prerequisites are needed for this course. However, it is recommended to take the other courses in the series prior to completing this one.
Learning Objective
- Recognize the myths and problems in the current practice of listening.
- Discover a working knowledge of the 3D Model of Listening.
- Explore how to apply the 3D model of listening to the 9 most common contexts for Human Resources professionals.
- Identify opportunities to reduce expenses and increase profits through engagement, retention, and innovation by improving your listening.
Last updated/reviewed: July 20, 2025
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INTRODUCTION AND OVERVIEW
Listening Effectively in Human Resources
- Problems these Myths of Listening cause in the Workplace 10:36
- The 3D Model of Listening 12:02
- Applying the 3D Model of Listening to Human Resources 11:32
- Listening to Resolve 12:05
- Listening to Negotiate and Empathize 11:55
- Listening to Collaborate and Initiate 12:11
CONCLUSION
CONTINUOUS PLAY
SUPPORTING MATERIALS
- Slides: Best Practices for Listening Effectively in Human Resources PDF
- Best Practices for Listening Effectively in Human Resources Glossary/Index PDF
REVIEW AND TEST
- REVIEW QUESTIONS quiz
- FINAL EXAM exam
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