Become An Effective Leader in the New Normal 2 CPE

In today’s volatile economic environment and business world, the art of managing has taken on a new meaning. Remote work, co-sourcing, and alternating working arrangements have made the task of managing more complex. Management has never been easy. Even with hundreds of available resources, being in a management role can feel like stepping off a cliff with no lifeline when you are unprepared.

Now, more than ever, managers are responsible for the well-being, production, and success of a team of people. This can be daunting if anything goes wrong or when change abruptly hits. What sets the great boss apart from the average boss? What do great managers actually do?

Whether you have held a management position for several years or are just transitioning to a management role, you will find that becoming and remaining a good manager is often an art rather than a science.

This session explores the goals and traits of managers, as well as how to make the transition to manager. We will first focus on the special requirement created by the new normal. We will end with the best practice skills and traits identified through research as long-term manager traits.

Prerequisites

No advanced preparation or prerequisites are required for this course.

Learning Objective

• Discover how the ”new normal” has impacted management.
• Explore and examine the concept of a “playbook”.
• Identify the definition of a good and great leader and how to assess your own skills.
• Identify the traits and skills that make a good manager in the new normal.
• Explore and examine how to turn good managers into great managers.
• Explore must-have qualities for being a great manager.
• Recognize and understand how the changing workforce impacts how good and great managers can execute their traits and skills.

Last updated/reviewed: September 24, 2026