How EQ Helps Motivate Your Staff 1 CPE

Much has been written about Emotional Intelligence: EQ – the Q stands for Quotient – a measurement. The Q term is taken from IQ tests – Intelligence Quotient.  Different tests have been devised to measure it and of course different people define it differently.  

My definition is simple: Emotional intelligence is a set of emotional and social skills that establish how well we perceive and express ourselves, develop and maintain social relationships, cope with challenges and engage in life in an effective and meaningful way. Some of the smartest people I know lack EQ, as it and IQ are quite unrelated.  

I’m going to share some of my observations and direct experiences with EQ as a means to helping you improve yours'.

This course explores several aspects of EI or EQ as it is called and offers enough descriptions to enable the listener to self-identify and decide which of the elements need self-improvement.  It will also be a useful tool for management in its quest to be as useful as possible to the people who report to them.

Prerequisites

No advanced preparation or prerequisites are required for this course.

Learning Objective

• Explore the different aspects of EQ and how it is measured
• Identify specific aspects and how they manifest themselves in real people
• Recognize ways in which EI can be improved
• Discover some of the measurement tools in common usage

Last updated/reviewed: July 22, 2025